The Future of Cochlear Implant Aftercare: A Conversation with Brooke Phillips

At The Hearing House, we are committed to providing world-class care and support for people with cochlear implants. As part of this mission, we had the privilege of speaking with Brooke Phillips, Global Director of Connected Care Implementation at Cochlear Ltd, who visited us on International Cochlear Implant Day last month. She shared insights into her role and the impact of connected care on cochlear implant aftercare.

The Role of a Director of Connected Care Implementation

Brooke’s role involves globally supporting the use of new technology and care practices to evolve aftercare support for cochlear implants. Her work ensures that cochlear implant recipients receive the best possible care through the latest technological advancements.

The Impact of Audiology Training on Connected Care

Brooke highlights that her background as an audiologist helps keep clients at the centre of everything she does. “I’ve never met an audiologist who doesn’t prioritise their clients,” she says. This client-focused approach drives her work in implementing connected care solutions worldwide.

Defining ‘Connected Care’

Connected care refers to cochlear technology that enables and supports optimised care delivery. By enhancing the client experience, it makes hearing healthcare more accessible and efficient.

Global Clinic Visits and Their Purpose

Brooke’s global role has taken her to Spain, Italy, France, Belgium, the UK, the US, Canada, Australia, New Zealand, and Malaysia—all within the last six months. Her work allows her to collaborate with professionals worldwide, sharing knowledge and best practices to help improve client outcomes.

Activities During Clinic Visits

During her visits, Brooke shares advancements in cochlear implant care, practical guidelines, and recommendations for best practice. She works closely with clinics to implement strategies that enhance client outcomes and streamline aftercare processes.

Contributions to The Hearing House

Brooke learned a great deal from The Hearing House team during her time with us. She acknowledges the commitment of our professionals, describing them as passionate, dedicated and well-informed practitioners. Brooke praises our collaborative approach at The Hearing House, saying that it helps ensure that our community benefits from the latest advancements in hearing technology. She aims to bring additional insights and support to help shape the future of cochlear implant care in New Zealand.

The Significance of International Cochlear Implant Day

International Cochlear Implant Day is a significant occasion to celebrate the transformative impact of cochlear implants. It is a time to raise awareness, share success stories, and highlight the importance of continued innovation in hearing healthcare. Marking this day helps acknowledge the dedication of professionals, the resilience of recipients, and the life-changing potential of cochlear implant technology.

As connected care continues to shape the future of hearing healthcare, professionals like Brooke Phillips play a crucial role in ensuring that clients worldwide receive the best possible support.

We are proud to be part of this journey at The Hearing House and look forward to integrating more advancements in cochlear implant aftercare for the benefit of our clients.